Has my guest received the Reservation Confirmation?
Bookwize checks the status of the emails delivery by receiving confirmations from the mail service that the guests use.
It is not possible to know whether your guest has read the confirmation or not, but we can confirm that it was delivered to his/her email server.
In order to check if there was any issue with the delivery of the email you must open the reservation (click on the pencil icon of the reservation in Reservations section).
Click on the Logs tab and scroll to the Log section. If there was any issue with the delivery of the email you will see an Email Notification alert stating the issue.
This may be caused by various reasons. The most common ones are that the guest has misspelled the email address or that the spam blocker of his/her account is very strict.
In such case you may contact the guest through another way (e.g. by phone) and double-check the email address or request to add the sender's address (you can see it in the same page, in Journal section) in his/her secure senders list.
Then you may send again the confirmation through the Send Standarized Email button at the top of the Logs page.
If you need further details regarding the delivery of a specific reservation you may contact Bookwize's Support Team (support@bookwize.com).
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