In case that you have just updated the availability in Bookwize, please allow a few moments for the OTAs to show the new availability in there extranets.
If it's more than a few moments since the time that your availability has been changed and you still don't see the updated availability please check the following:
Make sure that you compare availability in the extranets - not the selling pages
The Channel Manager sends the information of the availability to the extranet, just like the way that a user would manually update the availability in it. So, when you check whether the availability has been updated properly, you must check the inventory in the extranet of every channel (e.g. booking.com, expedia, hotelbeds, etc) and not in the page that is shown to the guests. If the availability is correct in the extranet and not in the selling page (e.g. if you see a room to be available despite the fact that in the extranet there is no availability), try to proceed to the next steps of the reservation flow to check whether the room will be still shown as available or whether you will be prompted for no-availability. If the room is still available, then please contact the support team of the respective channel.Make sure that you compare the correct allotments
|f you have set different allotment for the OTAs make sure that you compare the correct allotmentPush availability to the channels
Availability is updated automatically to the channels; however, if a user makes a change manually in a channel's extranet (if he/she is allowed to do so, by the OTA), then in order to push the correct availability to the extranets, you need to visit Channel Management > User Action Log, choose Update Availability in Channel Actions menu and click Add.
If you check the cases above and you still face availability issues please contact Bookwize's Support team. Please provide us with a specific example of the inconsistency, including OTA, date and room type.