When a guest initiates a reservation and proceeds to the payment step, if the hotel uses a Payment Gateway, the reservation enters a Payment Pending status. If the guest neither completes the payment nor cancels the reservation, the selected room remains temporarily reserved until one of the following occurs:
- The payment session expires automatically.
- The guest cancels the reservation.
- The guest completes the payment and the reservation becomes confirmed.
During this period, the room inventory is reduced accordingly. Therefore, if there is only one room available and a guest attempts to book the same room at the same time, the system will display No Availability, as the room is still being held by the Payment Pending reservation.
In such cases, the Reservation request will be received by the hotel as a Request, and the hotel should manage it offline.
If the guest who submitted the request does not proceed with a new online reservation and payment at a later stage, and the hotel decides to approve the request and convert it into a confirmed reservation, any payment arrangements for that reservation should be handled directly by the hotel through offline payment procedures.