Why I can't see the CVC information?

Why I can't see the CVC information?

Make sure that you have enabled CVC and that you have not already retrieved that information

If you are trying to view the CVV information of an OTA reservation and you can't see it, then please check the following:

Have you requested the OTA to enable CVC?

OTAs such as booking.com do not have always pre-activated the CVC field as a mandatory field. In that case you may receive the credit card information without the CVC and you will have to contact the OTA and request to enable CVC for all of your reservations.

Make sure that you haven't seen the CVC already

For security reasons you are allowed to see the channel reservations' CVC information only once. So, if you have already seen it you are not allowed to see it again.

Check the CVC information when you receive the reservation

Make sure that you will see the CVC on time. After the guest's departure or the cancellation of a reservation you may not be able to access the credit card details. So, it is advised to retrieve this information as soon as you receive the reservation.

All the above may seem a bit frustrating, but have in mind that they are necessary to ensure that your guests' payment data will remain secure.

If you check this issues and still can't retrieve the CVC data, please contact Bookwize's Support team for assistance.

    • Related Articles

    • How can I get the Credit Card information?

      You need to enter you password to have access in CC info In order to retrieve the Credit Card information of a reservation that you received directly through your Booking Engine you need to visit Reservations section and click on the Reservation ...

    • Can I see details about specific stay searches?

      You can get in-depth demand analysis for every search in your booking engine Bookwize provides you the ability to view your demand and analyze all the stay requests made in your booking engine. You can check the information either in your dashboards ...

    • Why can't I see my new rates in the channels?

      Make sure that you have sent the rates to the OTAs and that you check the right page If you have changed your rates in Bookwize and have made the actions to send the rates to the OTAs then please check the following: Make sure that you compare rates ...

    • Why can't I see the rates that I have just added?

      Have you double checked that you have completed all the information? If you haven't completed all the necessary information, then your rates will not be able to be shown in Bookwize or sent to the OTAs. Make sure that you have created the correct ...

    • How can I update my contact information?

      Update your address, telephone number and email address In order to update your Contact details in Bookwize you have to visit Settings > Property and click on Address tab. Scroll to the Address Details and Contact sections to update your property's ...