Why I have received an Unmapped Room Alert?

Why I have received an Unmapped Room Alert?

Make sure to update Bookwize for any Room & Rateplan changes in the OTAs

If Bookwize receives a reservation from an OTA for a Room Type or Rateplan that has not been mapped in our system, you will receive an email alerting you regarding the fact that we couldn't match either the Room Type or the Rateplan of the Reserved Room.

That means that your availability could not be updated properly!

In that case please review your setup in the OTA and send us the Room Type or the Rateplan that has not been mapped.

Also, make sure to review and update if necessary your rooms' availability for the reservation's dates in the Bookwize's Control Panel.

    • Related Articles

    • Why the reservation information doesn't show the correct Room Names?

      Please make sure that you update Bookwize Support Team for all the changes that you make in your OTA rateplans In case that you have received a channel reservation which does not show the correct room names, then that means that the rateplan of the ...

    • Has my guest received the Reservation Confirmation?

      You can check if there was any issue with the delivery of the confirmation email in the Logs tab of the Reservation Details Bookwize checks the status of the emails delivery by receiving confirmations from the mail service that the guests use.  It is ...

    • How can I add a new reservation?

      Add in Bookwize your offline reservations If you want to add a reservation that you received offline to Bookwize and send confirmation to your client you can do it by visiting the Reservations section. Choose Reservations Click on Add Reservation Add ...

    • How can I add Rates?

      You can have your rates set “per Room” or “per Occupancy” There are two options of setup regarding your room type rates. You may choose to have your rates set “per Room” or “per Occupancy”. Per Room: You charge the same price no matter the number of ...

    • Rooms' Performance Report

      Track your Room Types' performance and compare with previous periods You can easily compare your Room Types' main KPIs through Rooms' Performance Report, available in Dashboard > Performance > Rooms. In order to set your preferences, click on the top ...