Why the reservation information doesn't show the correct Room Names?

Please make sure that you update Bookwize Support Team for all the changes that you make in your OTA rateplans

In case that you have received a channel reservation which does not show the correct room names, then that means that the rateplan of the reservation has not been mapped in Bookwize.

In such a case, Bookwize will not be able to recognize which is the correct Room Type and update availability properly. Bookwize will update the availability of the most economic room type and you will have to make the correct amendments manually.

Such an issue usually happens if you make changes in your room types or rateplans in the OTAs without informing Bookwize Support Team. So, please check whether you or the channel has proceeded recently to any changes and inform our support team accordingly (support@bookwize.com) in order to update your rooms mapping.

• Related Articles

• How can I add a new reservation?

  Add in Bookwize your offline reservations If you want to add a reservation that you received offline to Bookwize and send confirmation to your client you can do it by visiting the Reservations section. Choose Reservations Click on Add Reservation Add ...

• Why I can't see the CVC information?

  Make sure that you have enabled CVC and that you have not already retrieved that information If you are trying to view the CVV information of an OTA reservation and you can't see it, then please check the following: Have you requested the OTA to ...

• Why I have received an Unmapped Room Alert?

  Make sure to update Bookwize for any Room & Rateplan changes in the OTAs If Bookwize receives a reservation from an OTA for a Room Type or Rateplan that has not been mapped in our system, you will receive an email alerting you regarding the fact that ...

• How can I change the Reservation Status?

  You may update the status of your direct reservations in the View Reservation section If you want to Cancel a Direct Reservation or Change its Status you can easily do it through Bookwize's Control Panel. Go to the Reservations Section and click on ...

• How can I get the Credit Card information?

  You need to enter you password to have access in CC info In order to retrieve the Credit Card information of a reservation that you received directly through your Booking Engine you need to visit Reservations section and click on the Reservation ...